The Automotive Cockpit is a specific variation of the Spectos Real-Time Performance Management Suite (RTPM). The cockpit is easily accessible via web application. Get all data from your customer surveys centralized in one place.
Identify the need for action where it occurs: As the first complaint management for car dealerships and auto services according to the requirements of ISO 9001, Spectos and a well-known automotive group developed a systematic workflow for the efficient handling of customer complaints. To continuously improve the management of service quality, the Automotive Cockpit keeps you updated on all details of your current critical events.
An integrated ticket system lets you easily handle all critical concerns. Every new ticket is automatically assigned to the responsible person in charge to solve every request as fast as possible.