The process key figures necessary for the achievement of the quality management goals formulated by the customer were identified during the recognition phase. Now is the time to apply appropriate measurement methods, in order to make the prevailing status examinable with concrete numbers and facts. For this, Spectos makes a series of exclusively developed procedures available. Above all, the Mail-Agent Panel, numbering over 10,000 test recipients, plays a central role in this.
Special I.Code's attached to letters, Siemens Quality Test Letters as well as GSM/GPS Letters can be sent throughout the system. Even the delivery quality and its exact delivery time can be examined by call center agents without inconveniencing the customer and be enriched with important key figures. In combination with the company proprietary data already collected, this provides the statistical distributions, which are set in relation to pre-existing tolerances, and permit the evaluation of the achieved level of quality.
Contact
Falk Neumann (SpectosConsult)
Phone: +49 (0) 351 - 89 66 34 16
falk.neumann@spectos.com
Sven Szarka (Manager Business Development)
Phone: +49 (0) 351 - 89 66 34 16
sven.szarka@spectos.com