Saving expenses or time, increasing the quality of delivery, streamlining the international work process, conveying the potential products with steady perfection – The goals and requests of each customer are different. Properly recognizing customer requirements and making them orally accessible through the VoC-Methods (voice of custumer), this is the first step on the way to implementing a Six Sigma quality management system.
This way, every operating procedure, from the start of the contract until the completed delivery is adhered to a SIPOC process mapping (Supplier, Input, Process, Output, Customer) and transferred to quality-determining parameters using CTQ analysis (critical to quality). The criteria for quality resulting from this are ultimately converted to increase the quality of the necessary key figures of the process, in order to examine them for measurability and apply them to measurements.
Contact
Falk Neumann (SpectosConsult)
Phone: +49 (0) 351 - 89 66 34 16
falk.neumann@spectos.com
Doreen Müller (Customer Service)
Phone: +49 (0) 351 - 89 66 34 13
doreen.mueller@spectos.com