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Spectos Core Competencies

Monitor the quality of service of your logistics,
parcel and mail delivery to control your
channels and networks.

Mail

Quality Monitoring
EN 13850
Monitor the quality of service in your store or retail outlet directly at the point-of-sale to measure the performance of your retail network.

Retail

Mystery Shopping
and Store-Monitoring
Service Quality from the Customer's Perspective on Hotlines, Support, After-Sales and Customer Service.

Service

Support- and Customer
Service-Monitoring